FAQ

Sneakerzone makes it possible to buy exclusive and often sold-out sneakers in a safe and transparent way. Many of the models in our selection are traded on the resale market because they are no longer available in traditional stores.

When you place an order with us, the item is either shipped directly from our warehouse or first ordered from our network of suppliers. Before shipping, we manually inspect every product for condition and authenticity.

You shop with complete transparency—without taking any risks.

Yes. We sell exclusively 100% authentic and unworn products.

Every pair is inspected before it is shipped. We check the materials, labels, stitching, packaging, and accessories. Sneakers always come in the original box with the original accessories.

Authenticity is the foundation of everything we do.

The sneaker market is driven by supply and demand. Therefore, prices may vary between sizes and change over time.

Rare sizes or limited releases are often traded at higher prices than models that are more widely available. We continuously update the prices for all sizes to reflect the current market price.

We also offer a price guarantee against Danish CVR-registered retailers, provided that the item is identical, in stock, and available for fast delivery.

You have a 100-day right of withdrawal from the day you receive the item.

Returns and exchanges can easily be created through our returns portal. The item must be completely new, unused, and returned in its original, undamaged packaging—with the shoebox protected by an outer box.

The first exchange is free.
For returns for a refund, DKK 45 will be deducted for the return label.

Once we have received and approved your return, it will be processed within 5–10 business days.

For refunds, the amount will be credited to the same payment method used for the purchase. It may take a few banking days for the amount to appear in your account.

You will always receive an email confirmation once your case has been processed.

When you shop with us, you have a 2-year right to make a claim under the Danish Sale of Goods Act.

If you experience a defect, submit a claim through our help center and attach photos along with a description of the problem. We will assess your case and guide you through the next steps.

If your claim is justified, we will cover your reasonable shipping costs.

On each product page, you’ll find a specific recommendation for the model. Delivery time and fit may vary depending on the size, and this is always clearly stated when you select your size.

We recommend starting with the size you normally wear in sneakers and adjusting it according to the recommendation provided for the product.

If you’re unsure, we’re happy to help.

Fit varies from brand to brand:

• Nike: Go up 0.5 size. (Exception: Air Force 1 is true to size.)

• Air Jordan: Go up 0.5 size.

• Adidas: Go up 0.5 size.

• UGG: Go up 0.5 size.

• New Balance: Go up 0.5 size.

• Yeezy Slides: Go up 1–2 sizes.

The exact recommendation is always listed on the individual product page.

Yes. We advise on sizes and fit every day.

Write to us by email or on social media and tell us:
• Which model you are looking at
• Which size you normally wear
• Which brand you are comparing it with

We’ll give you a specific recommendation so you can make the right choice the first time.

Sneakerzone is a Danish platform for sneakers, streetwear, and accessories – founded by two brothers from Odense with a passion for the culture.

What started as an interest in limited releases is now a professional company delivering across Europe. Our focus is simple: 100% authentic products, transparent prices, and a secure shopping experience – every time.

We have a warehouse and office in Odense.

You are welcome to visit us during opening hours, 11–16. Select pickup at checkout, or contact us in advance if you would like to stop by.

Address:
Cikorievej 88
5220 Odense SØ
Europe

Yes. Sneakerzone is a Danish company with a warehouse in Odense and thousands of happy customers across Europe.

We have delivered sneakers to more than 60,000 customers and built a strong presence on social media with 170,000+ followers. You can also find us on Trustpilot, where customers share their experiences.

We only sell 100% authentic and unused products, and every product is checked before it is shipped. When you shop with us, you shop with transparency and peace of mind.

Delivery time depends on the product and size.

If the item is in stock, we typically ship within 1 business day. UPS usually delivers 1–2 business days after shipment.

If the item is a pre-order item, we first order it from our supplier network. This typically takes 5–14 business days. The estimated delivery time is always shown when you select a size, as well as in your order confirmation.

The amount is only charged when the order is shipped.

If you pay with an international payment card, the amount is reserved when you place the order and automatically released if the order is canceled or not completed.

In other words, you only pay when we ship the item.

We ship with UPS throughout Europe – to a parcel shop or with home delivery.

When your order is shipped, you’ll receive an email with a tracking number, so you can follow the package all the way.

You’re also welcome to collect your order from our warehouse in Odense during opening hours, 11–16. Select pickup at checkout, and we’ll let you know when your order is ready.

We will match the price if you find the same item cheaper at a Danish CVR-registered retailer.

The item must be identical (same model, Colorway, and size), be in stock at both retailers, and be deliverable within 1–2 business days. Contact us with documentation, and we will process your request.

Yes. The sneaker market is governed by supply and demand, so prices may vary—even between sizes.

We continuously update all sizes to reflect the current market price.

Yes. You can choose to pay in installments through ViaBill at checkout.

You receive your items first and then pay your monthly installment directly to ViaBill according to their terms.