FAQ

You have a 100-day return period from the day you receive the item.

Returns and exchanges are easily processed through our return portal. The item must be completely new, unused, and sent back in its original, undamaged packaging – with the shoebox protected by an outer box.

The first exchange is free.
For returns with a refund, 45 DKK will be deducted for the return label.

Once we have received and approved your return, it will be processed within 5–10 business days.

For refunds, the amount will be returned to the same payment method used for the purchase. It may take a few banking days before the amount appears in your account.

You will always receive a confirmation email once your case has been processed.

When you shop with us, you have a 2-year warranty under the Sale of Goods Act.

If you experience a defect, you can file a claim through our help center and attach photos along with a description of the issue. We will assess the case and guide you further.

If the claim is valid, we will cover your reasonable shipping costs.

On each product page, you’ll find a specific recommendation for that model. Delivery time and fit can vary depending on size, and this is always clearly shown when you select your size.

We recommend starting with the size you usually wear in sneakers – then adjust according to the recommendation given for the product.

If you’re unsure, we’re happy to help.

Fit varies from brand to brand:

• Nike: Go up 0.5 size. (Exception: Air Force 1 fits true to size.)

• Air Jordan: Go up 0.5 size.

• Adidas: Go up 0.5 size.

• UGG: Go up 0.5 size.

• New Balance: Go up 0.5 size.

• Yeezy Slides: Go up 1–2 sizes.

The exact recommendation is always listed on the individual product page.

Yes. We provide daily advice on sizes and fit.

Write to us by email or social media and tell us:
• Which model you are looking at
• Which size you usually wear
• Which brand you are comparing with

Then we will give you a specific recommendation so you can choose right the first time.

Sneakerzone is a Danish platform for sneakers, streetwear, and accessories – founded by two brothers from Odense with a passion for the culture.

What started as an interest in limited releases is now a professional company delivering across Europe. Our focus is simple: 100% authentic products, transparent prices, and a secure shopping experience – every time.

We have a warehouse and office in Odense.

You are welcome to visit us during opening hours 11–16. Choose pickup at checkout, or contact us in advance if you want to stop by.

Address:
Cikorievej 88
5220 Odense SØ
Europe

Yes. Sneakerzone is a Danish company with a warehouse in Odense and thousands of happy customers across Europe.

We have delivered sneakers to over 60,000 customers and built a strong presence on social media with 170,000+ followers. You can also find us on Trustpilot, where customers share their experiences.

We only sell 100% authentic and unused products, and each item is inspected before it is shipped. When you shop with us, you shop with transparency and peace of mind.

The delivery time depends on the product and size.

If the item is in stock, we usually ship within 1 business day. UPS normally delivers 1–2 business days after shipping.

If the item is a special order, we first order it from our supplier network. This typically takes 5–14 business days. The estimated delivery time is always shown when you select a size – as well as in your order confirmation.

The amount is only charged when the order is shipped.

If you pay with an international payment card, the amount is reserved at the time of order and automatically released if the order is canceled or not completed.

So, you only pay when we send the item.

We ship with UPS across Europe – to parcel shops or with home delivery.

When your order is dispatched, you will receive an email with a tracking number so you can follow the package all the way.

You are also welcome to pick up your order at our warehouse in Odense during opening hours 11–16. Choose pickup at checkout, and we will notify you when the order is ready.

We match the price if you find the same item cheaper at a Danish CVR-registered retailer.

The item must be identical (same model, color, and size), be in stock at both retailers, and be deliverable within 1–2 business days. Contact us with documentation, and we will process your request.

Yes. The sneaker market is driven by supply and demand, so prices can change – even across sizes.

We continuously update all sizes to reflect the current market price.

Yes. You can choose installment payment via ViaBill at checkout.

You will receive your items first and then pay your monthly installment directly to ViaBill according to their terms.