Complaint

At Sneakerzone.dk, we want to ensure that you as a customer have a safe and fair experience if you encounter defects or issues with your product. Here you will find information about our complaint process and your rights.

Right of Complaint

When you shop with us as a consumer, the rules of the Sale of Goods Act apply.

• You have a 2-year right of complaint.
  
  
• You must file a complaint within a "reasonable time" after discovering the defect. If you complain within two months after discovering the defect, the complaint will always be considered timely.
  
  
• Since Sneakerzone sells unique items that may vary in condition due to age, storage, and other factors, this is taken into account in the assessment.
  

How to file a complaint – Denmark

1. Contact us via our Helpcenter and file a complaint.

2. Provide your order number and a description of the defect.

3. Attach photos of the defect taken in good lighting and from multiple angles.

4. We will assess your case based on the information and photos you have sent. The more information you provide, the faster we can process your complaint.

If necessary, we will send you a prepaid shipping label so you can send the item in for inspection to determine if it is a manufacturing defect or similar.

Important Information

• The complaint does not cover wear, damage, or defects caused by improper use of the product.
  
  
• If the complaint is justified, we cover your (reasonable) shipping costs.
  
  
• The item must always be returned in proper packaging so that no part of the product or original packaging is damaged.

Do you have questions about returns or exchanges? Visit our Helpcenter, where you will find FAQs and contact information for both email and phone.