Terms and conditions

General information

Name: Sneakerzone ApS
CVR: 43318810
Address: Cikorievej 88, 5220 Odense SØ (By appointment)
Email address: info@Sneakerzone.dk
Phone number: +45 93969389

Payment

We offer payment by credit card.

We do not charge card fees.

The amount is only charged to your card when the item is dispatched.

When buying with ViaBill, you will first receive your items. Then you must pay your monthly installment on the same date each month.

If you do not pay on time, a fee will be charged. If you cancel your purchase, the payment agreement with ViaBill ends.

Read more here: https://viabill.com/dk/legal/viabill/

Reservation of amount

If you pay with an international payment card, the amount is reserved immediately. The money is reserved on your card or account until:

1) We charge the amount when we send the item, or
2) the money is released according to agreement with your card issuer.

You can read more about the rules for your specific card with your card issuer.

Shipping
We offer delivery via UPS with or without home delivery.
All orders are sent as parcels and can therefore be tracked via Track and Trace, which you will receive upon dispatch of the order.

Shipping prices

UPS parcel shop: kr. 40,00
UPS home delivery: kr. 65,00

Delivery time follows UPS’s standard, which is about 1-2 days from dispatch.

We strive to dispatch all stock items within 1 day after purchase.

Made-to-order shoes take up to 12 working days for delivery.

Right of withdrawal

As a consumer, you have a 100-day right of withdrawal when shopping with us.

The cancellation period expires 100 days after the day you received your item. If you ordered several different items in one order but they are delivered separately, the deadline runs from the day you receive the last item.

The deadline means you have 100 days from receipt to notify us that you want to cancel your purchase. You can send an email to info@sneakerzone.dk or use the standard cancellation form, which you can find at the bottom of the terms and conditions.

You cannot cancel the purchase by refusing to accept the item without also notifying us.

Cancellation of part of the purchase

If you have bought multiple items from us, you have the option to return one or more items even if they were purchased in a single order.

Please note that shipping costs are not refunded if you cancel part of your purchase.

Returns

Once you have informed us that you want to cancel your purchase, you have 100 days to send the item back to us.

If you use our return label, 45 kr. will be automatically deducted from your refunded amount. You must be able to print the label yourself.

We are not responsible for products that break, are stolen, or are lost in any other way during shipping to us, as this is beyond our control.

Condition of the item when you return it

If the item has lost value because you used it in a way other than what was necessary to determine its nature, characteristics, and how it works, you can only get part of the purchase price back. The amount you can get back depends on the item's commercial value, and in some cases, this may mean you only get the shipping costs refunded.

The shoebox, original wrapping paper, and other accessories are part of the product, so we recommend sending the item back in the same way we sent it to you. If we receive a damaged shoebox or missing accessories, this may be considered depreciation.

Refund of the purchase amount

If you cancel your purchase, you will get your money back. If the item has depreciated, we will deduct the amount you are liable for.

We refund all payments received from you, including delivery costs (except for extra delivery costs if you chose a different delivery method than the cheapest standard delivery we offer), no later than 14 days from the day we received your notice of cancellation.

We will refund the money using the same payment method you used for the purchase, unless we have agreed otherwise.

We may withhold payment until we have received the item, unless you provide us with documentation that you have returned it.

The product is shipped to:

SNEAKERZONE APS
CIKORIEVEJ 88
5220 Odense SØ
Europe

Please fill out and include our return form in the package.

We only accept packages sent directly to the address.

Warranty

When you shop with us as a consumer, the rules of the Sale of Goods Act apply.
This means you have a 24-month warranty period.

If your complaint is justified, it means you can either have the item repaired, exchanged, refunded, or receive a price reduction, depending on the specific situation.

Since Sneakerzone sells unique items that are not available on the general market and vary in condition due to age, storage, and other factors, exchanges may not be possible.

You must file a complaint within a "reasonable time" after discovering the defect. If you file a complaint within two months after discovering the defect, the complaint will always be considered timely.

If the complaint is justified, we will refund your (reasonable) shipping costs. The product must always be returned in proper packaging. Also remember to get a receipt for the shipment so we can reimburse your shipping costs.

The product is shipped to:

SNEAKERZONE APS
CIKORIEVEJ 88
5220 Odense SØ
Europe

We only accept packages sent directly to the address.

When you return the product, please include a detailed description of the problem.

Complaint Access
If you as a consumer want to complain about your purchase, you must contact us at info@sneakerzone.dk. If we cannot find a solution, you can send a complaint to Nævnenes Hus, Toldboden 2, 8800 Viborg via Complaint Portal for Nævnenes Hus.

To file a complaint, the product or service you want to complain about must have cost at least 1,110 DKK and at most 100,000 DKK. For complaints about clothing and shoes, the price must have been at least 720 DKK. There is a fee to have the complaint processed.

When you shop on an e-marked webshop, you can have your case processed for free by e-mærket - regardless of the amount. Read more here.

If you reside in another EU country than Europe, you can file a complaint with the EU Commission's online complaint portal here - http://ec.europa.eu/odr

Privacy Policy

We need the following information when you shop with us:

Name, address, phone number, and email address.

We register and share the personal data necessary to deliver the product to you.

Personal data is registered with Sneakerzone ApS and stored for five years, after which the information is deleted.

We also cooperate with a number of other companies that store and process data. These companies process information solely on our behalf and may not use it for their own purposes.

We only cooperate with data processors in Europe or in countries that can provide adequate protection for your information.

The data controller at sneakerzone.dk is Sneakerzone ApS.

You have the right to be informed about which information we process about you.
If you believe the information is inaccurate, you have the right to have it corrected. In some cases, we are obliged to delete your personal data if you request it. This may be the case, for example, if your data is no longer necessary for the purpose for which we used it. You can also contact us if you believe your personal data is being processed in violation of the law. You can write to us at: info@sneakerzone.dk