General information
Name: Sneakerzone ApS
CVR: 43318810
Address: Cikorievej 88, 5220 Odense SØ (By appointment)
Email address: info@Sneakerzone.dk
Phone number: +45 93969389
Payment
We offer payment by credit card.
We do not charge card fees.
The amount is only charged to your card when the item is dispatched.
When purchasing with ViaBill, you will receive your goods first. You must then pay your monthly instalment on the same date each month.
If you do not pay on time, a fee will be charged. If you cancel your purchase, the payment agreement with ViaBill will end.
Read more here: https://viabill.com/dk/legal/viabill/
Order placement and cancellation
When you place an order in our webshop, you receive an electronic receipt confirming that we have received your order. This receipt is not a legally binding order confirmation.
A binding agreement between you and Sneakerzone ApS is only considered concluded when the order has been dispatched and you have received a final order confirmation/invoice. Sneakerzone ApS reserves the right to cancel or modify an order before dispatch in the event of:
• pricing errors or discrepancies
• technical errors
• delivery failure
• or other similar situations where the order cannot be completed as expected
In such cases, any reservations or payments will be cancelled, and the amount will be released via the original payment method.
Amount reservation
If you pay with an international payment card, the amount is reserved immediately. The funds are reserved on your card or account until:
1) We charge the amount when we ship the item, or
2) the funds are released according to the agreement with your card issuer.
You can read more about the rules for your specific card from your card issuer.
Shipping
We offer delivery via UPS with or without home delivery.
All orders are sent as parcels and can therefore be tracked via Track and Trace, which you will receive when the order is dispatched.
Shipping rates
UPS parcel shop: DKK 40.00
UPS home delivery: DKK 60.00
Delivery time follows UPS’s standard, which is approximately 1–2 days from dispatch.
We aim to dispatch all in-stock items within 1 day of purchase.
Made-to-order shoes take up to 14 business days to deliver.
Right of cancellation
As a consumer, you have a 100-day right of cancellation when you shop with us.
The cancellation period expires 100 days after the day you received your item. If you have ordered several different items in one order but they are delivered separately, the period runs from the day you receive the last item.
The deadline means that you have 100 days from receipt to notify us that you wish to cancel your purchase. You can send an email to info@sneakerzone.dk or use the standard cancellation form, which you will find at the bottom of the terms and conditions.
You cannot cancel the purchase by refusing to accept the item without also notifying us.
Cancellation of part of the purchase
If you have purchased several products from us, you can return one or more products, even if they were purchased in a single order.
Please note that you will not receive a refund for shipping costs if you cancel part of your purchase.
Returns
Once you have notified us that you wish to cancel your purchase, you have 100 days to send the product back to us.
If you use our return label, DKK 45 will automatically be deducted from your refund. You must be able to print the label yourself.
We are not responsible for products that are damaged, stolen, or otherwise lost during shipping to us, as this is beyond our control.
The condition of the product when you return it
If the product has decreased in value because you used it in a way other than what was necessary to establish its nature, characteristics, and how it works, you can only receive part of the purchase price back. The amount you can receive depends on the product’s commercial value, and in some cases this may mean that you can only receive the shipping costs back.
The shoebox, original wrapping paper, and other accessories are part of the product, so we recommend that the product is returned in the same way as we sent it to you. If we receive a damaged shoebox or missing accessories, this may be considered a reduction in value.
Refund of the purchase price
If you cancel your purchase, you will receive your money back. If the product has decreased in value, we will deduct the amount for which you are liable.
We will refund all payments received from you, including delivery costs (however, this does not apply to additional delivery costs if you chose a delivery method other than the cheapest type of standard delivery we offer), no later than 14 days from the day we received your notification that you wish to cancel the agreement.
We will issue the refund using the same payment method you used for the purchase, unless we have agreed otherwise.
We may withhold the refund until we have received the product, unless you provide us with documentation that you have returned it.
The product must be sent to:
SNEAKERZONE APS
CIKORIEVEJ 88
5220 ODENSE SØ
Europe
Returns must be registered through our returns portal on Returnflows. We only accept packages sent directly to the address.
Right to make a claim
When you shop with us as a consumer, the rules of the Danish Sale of Goods Act apply to purchases of goods.
This means that you have a 24-month right to make a claim.
If your complaint is justified, this means that you can either have the product repaired, exchanged, receive a refund, or get a price reduction, depending on the specific situation.
As Sneakerzone sells unique products that are not available on the general market and may be in different conditions due to age, storage, and other factors, an exchange may not be possible.
You must submit a complaint within a “reasonable time” after discovering the defect. If you submit a complaint within two months after discovering the defect, the complaint will always be considered timely.
If the complaint is justified, we will refund your (reasonable) shipping costs. The product must always be sent back in secure packaging. Remember to obtain a receipt for the shipment so that we can reimburse your shipping costs.
The product must be sent to:
SNEAKERZONE APS
CIKORIEVEJ 88
5220 ODENSE SØ
Europe
We only accept packages sent directly to the address.
When you return the product, please enclose a detailed description of the problem.
Right to complain
If you as a consumer wish to complain about your purchase, you must contact us at info@sneakerzone.dk. If we are unable to find a solution, you can submit a complaint to Nævnenes Hus, Toldboden 2, 8800 Viborg via Klageportalen for Nævnenes Hus.
To file a complaint, the product or service you wish to complain about must have cost at least DKK 1,110 and no more than DKK 100,000. For complaints about clothing and shoes, the price must, however, have been at least DKK 720. A fee is charged for processing the complaint.
When you shop at an e-marked webshop, you can have your case processed free of charge by e-mærket, regardless of the amount. Read more here.
If you reside in an EU country other than Europe, you can file a complaint with the European Commission's online complaint portal here - http://ec.europa.eu/odr
Privacy Policy
We need the following information when you shop with us:
Name, address, telephone number, and email address.
We register and disclose the personal data necessary to deliver the product to you.
The personal data are registered with Sneakerzone ApS and stored for five years, after which the information is deleted.
We also cooperate with a number of other companies that store and process data. The companies process information exclusively on our behalf and may not use it for their own purposes.
We only cooperate with data processors in the EU or in countries that can provide your information with adequate protection.
The data controller on sneakerzone.dk is Sneakerzone ApS.
You have the right to be informed about which information we process about you.
If you believe that the information is inaccurate, you have the right to have it corrected. In some cases, we are obliged to delete your personal data if you request it. This may be the case, for example, if your data are no longer necessary for the purpose for which we collected them. You can also contact us if you believe that your personal data are being processed in violation of the law. You can write to us at: info@sneakerzone.dk
